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Refund Policy

Welcome to Centric Focus Tech. We are committed to providing high-quality IT and digital solutions. This Refund Policy outlines the conditions under which refunds may be granted for services purchased through centricfocustech.com.

By purchasing our services, you agree to the terms outlined in this Refund Policy.

1. General Policy

At Centric Focus Tech, customer satisfaction is our priority. Due to the customized nature of our digital services, refunds are evaluated on a case-by-case basis.

Once a project has commenced or resources have been allocated, refunds may be limited or unavailable depending on the stage of the project.

2. Services Covered

This policy applies to all services offered by Centric Focus Tech, including but not limited to:

  • Website Design & Development
  • WordPress Development
  • E-Commerce Development
  • Custom Web Applications
  • Mobile App Development
  • UI/UX Design
  • Search Engine Optimization (SEO)
  • Digital Marketing
  • Social Media Marketing
  • Branding & Graphic Design
  • Cloud Solutions
  • AI & Automation Solutions
  • IT Consulting
  • Website Maintenance & Support

3. Eligibility for Refunds

You may be eligible for a full or partial refund under the following circumstances:

  • Duplicate payment made by mistake.
  • Payment processed but the project has not yet started.
  • We are unable to deliver the agreed service due to reasons solely attributable to Centric Focus Tech.
  • The requested service cannot be provided after payment has been received.

Refund requests must be submitted within 14 days of the original payment date.

4. Non-Refundable Services

Refunds will generally not be provided in the following situations:

  • The project has already started.
  • Design concepts or development work have been delivered.
  • SEO or digital marketing campaigns have commenced.
  • Content writing or graphic design has been completed.
  • Domain names, hosting plans, SSL certificates, software licenses, or third-party subscriptions have been purchased on your behalf.
  • Delays caused by the client’s failure to provide required information, content, approvals, or feedback.
  • Change of mind after work has begun.
  • Completed or substantially completed projects.

5. Partial Refunds

If a project is cancelled after work has started, Centric Focus Tech may issue a partial refund based on:

  • The amount of work completed.
  • Project milestones achieved.
  • Resources allocated.
  • Third-party expenses incurred.
  • Administrative and transaction costs.

6. Project Cancellation

Clients may request cancellation of a project by contacting us in writing.

If the project has already commenced, cancellation fees may apply depending on the amount of work completed.

7. Subscription Services

For recurring services such as:

  • Website Maintenance
  • SEO Services
  • Digital Marketing
  • Hosting Management
  • Technical Support

Clients may cancel future renewals at any time.

Cancellation will stop future billing but does not automatically entitle the client to a refund for the current billing period.

8. Payment Disputes

Before initiating a chargeback or payment dispute with your bank or payment provider, we encourage you to contact us so we can work toward a fair resolution.

Unauthorized or fraudulent chargebacks may result in suspension or termination of ongoing services.

9. Refund Processing

Approved refunds will be processed using the original payment method whenever possible.

Please allow 7–14 business days for the refund to be processed after approval. Actual processing times may vary depending on your payment provider or financial institution.

10. Third-Party Products & Services

Centric Focus Tech is not responsible for refunding fees associated with third-party services, including but not limited to:

  • Domain Registration
  • Web Hosting
  • SSL Certificates
  • Premium Themes
  • Premium Plugins
  • Software Licenses
  • Cloud Service Providers
  • Advertising Platforms (Google Ads, Meta Ads, etc.)

Refunds for such products are subject to the policies of the respective third-party providers.

11. Service Quality Concerns

If you are dissatisfied with our services, please contact us before requesting a refund. We will make reasonable efforts to address your concerns, provide revisions where applicable, or reach a mutually agreeable solution.

12. Changes to This Refund Policy

Centric Focus Tech reserves the right to modify this Refund Policy at any time. Any updates will be posted on this page with a revised effective date.

Contact Us

If you have any questions regarding this Refund Policy or wish to request a refund, please contact us:

CENTRICFOCUSTECH LTD
Company Number: 17387108
Address: Office 1584 85 Dunstall Hill, Wolverhampton, United Kingdom, WV60SR

Website: https://centricfocustech.com

Email: admin@centricfocustech.com

Support Email: info@centricfocustech.com